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Service Consulting Solving, improving or revising the delivery of all or any IT-related service

Successful service management allows any organisation to be business-led rather than technology-led, thus leading to higher success rates for projects. By positioning service management as a competitive differentiator and sustained value driver, it reinforces ongoing customer loyalty and profitable growth. Tribune offers a full range of IT services – from strategic IT consulting to systems integration to outsourcing. We have been involved in a variety of projects entailing creation, redesign and restructuring of services, transforming the style and culture of organisations, departments and technical services in order to provide a service-led sustained performance.

Tribune designs and implements comprehensive and consistent processes and standards which support your business needs and ensure high quality service levels are provided against best practice frameworks such as ITIL. Tribune ensures your business needs are foremost in the service management environment and provides expertise and training to ensure a robust service management function. Tribune delivers assistance in the management of Programmes, Projects, Services and Process creation at technical levels, including:

Process Consulting  Continuous improvement through process management and process re-engineering

Speed, flexibility and quality are essential in gaining business competitiveness. Best practice and business improvement are key factors to keep superior organisations at the forefront of the competition. Furthermore, organisations that can handle rapid growth will always be ahead of their competitors which can be achieved through robust and flexible processes.

To understand processes is to understand business. Tribune is proud to have helped global organisations implement process frameworks, improve business performance, increase productivity and reduce operational costs. Tribune can provide a wealth of expertise for process improvement initiatives, facilitating workshops, designing and monitoring processes and managing change for process improvement, using our strong software solution to support our clients at every step, including:
  Review of typical core processes to 2 levels of decomposition (through interviews and workshops)Management reports provided on the status and strength of the core processes, using Red, Amber, Green methodology to display the current situationDeveloping a roadmap including focusing on process improvement roll outProviding continuous improvement guidelines and tools to support process improvementRecommendations on Workshops required, leading to Six Sigma, ISO, ITIL accreditations or compliance with FSA and Basle II.

With numerous projects managed by Tribune at one time, we have a defined approach to obtaining accreditation, along with helping guide an organisation through the various stages of the plan. Utilising the process mapping tool, Process Expert® Professional, all standard operating procedures are recorded and shared across the business.

We ensure that best practice is achieved through the rigorous analysis of business processes from the perspectives of time, quality and cost. A detailed understanding of the process will then be obtained and opportunities for improvement will be readily identified.

Change Consulting Ensuring all elements of risk are effectively and appropriately handled to deliver business benefit

The only constant is change.

Today, most organisations are facing more and more turbulent markets, demanding shareholders and discerning customers. The pace of change is quicker across various sectors, business structures and the development of new products and services. There is more pressure and less time.

With 16 years in-depth cross sector experience in helping businesses through a wide range of technology and change projects, Tribune ensures smooth transition in complex environments through the use of established techniques and methods. This ensures the control of risk and complexity, and develops clear visions and realistic plans. Change can be multi-faceted and difficult to manage but whether the change is large or small, Tribunes ability to manage these vital components ensures delivery of a high performance. We help our clients operate successfully once a business solution or transformation is in place, to realise the greatest long-term value from their business improvement efforts. Tribune will work alongside your organisation to apply best practice change management tools and techniques to ensure success.Tribune identifies appropriate structures, gains crucial stakeholder support and minimises conflict between different aspects.Tribune ensures your change projects deliver not only on an operational level but also realise the promised benefits.

For more information on how we can get involved click here to get in touch.