+44 (0) 20 7870 0000

Tribune provides reliable, dedicated and fully managed support services to cater for your ICT needs. Our support contracts provide value added services and a range of benefits for your establishment.

Our Support benefits

Intelligent fault finding software installed on your network enabling our help desk to detect faults before you do and manage your schools’ devices remotely, reducing network downtime ...

Call our help desk on 01204 372020 to arrange an on site demonstration of our fault finding software, so you can see how it can benefit your establishment and improve the utilisation of your technician’s time on site.
 Unlimited telephone, email and remote support outside of scheduled visits. Unlimited on site call out where faults are not rectified via our help desk.  Replacement hardware for kit out of warranty with up to 50% of the value of a new unit. Allocated technicians on site for all scheduled visits, ensuring you are provided with a dedicated and personal service. Every engineer is enhanced CRB checked every year. Free network cabling and interactive whiteboard site surveys. Dedicated account manager, available for advice and guidance to help you implement your long-term development plans. Our organisation has staff with over 15 years experience of working in educational environments, providing a clear understanding of your ICT requirements for education.

You can choose a level of support suited to you

Managed Services level 1
Unlimited Telephone Support, Remote Support, Prioritised Call Out, Hardware and Software Support.

Managed services level 2
Unlimited Telephone Support, Remote Support, Prioritised Call Out, Hardware and Software Support and a half-day visit every four weeks.

Managed services level 3
Unlimited Telephone Support, Remote Support, Prioritised Call Out, Hardware and Software Support, and a half-day visit every two weeks.

Managed services level 4
Unlimited Telephone Support, Remote Support, Prioritised Call Out, Hardware and Software Support, and a half-day visit every week.

NEW with our support agreement
Free recycling service of your legacy IT equipment with the opportunity to receive cash back for future spending carried out by a WEEE regulated companyProjector cleaning and maintenance services at competitive rates, extending the lifespan of your projectors